FAQ's: Travelshake Facebook App and Travelshake Microsite
********** Travelshake Facebook App FAQs **********
1. Why should I add a Travelshake Facebook app to my Facebook page?
The Travelshake Facebook App can save businesses money as it avoids paying web developers to create Facebook landing pages and interactive apps as our app has been designed to assist businesses in marketing themselves across Facebook in minutes.
2. How does a Travelshake Facebook App help my Facebook page stand out?
A Travelshake Facebook App can be set as your default and Landing page. It will display your good, relevant content and inspire visitors to your Facebook page to "Like" your brand/Product thus increasing your fans. Your fans may also keep coming back and can also lead to fans sharing your content from your Travelshake Facebook App or Facebook Page. As you get 6 Apps in one your fans and visitors to your Facebook page will seamlessly be able to watch videos, get directions to your business sent to their Smartphone’s and even allows them to email your directly,(outside of Facebook)
3. How do I add my Travelshake Facebook App to my Facebook Page?
1. Sign up at http://www.travelshake.com/facebookapp.html with the basic information required. You will then receive a verification email immediately. Once you click the activation link contained in the email your account will be live.
2.Then simply login and create your profile on travelshake.com including, videos, photo gallery, colour scheme, about us info, offers ete.
3.Once you are still logged in, go to your dashboard which appears at the top of your Travelshake profile page and click “add” to Facebook page.
4.You are then brought to your Facebook account, with a choice of the Facebook business pages that you are an admin of. Here you select which of your Facebook pages you wish to add the app to.
5. That’s it. It is then added to a tab on the left-hand side of your Facebook page. The tab is called Travelshake.com but can be renamed.
4. On my Facebook page how do I change the name of the app from “Travelshakeshake.com”?
On your Facebook page, the tab is called Travelshake.com and appears on the left under your logo/image. Simply go to “Edit Page”, click “Apps” and you will see the Travelshake.com App. Click “Edit Settings” rename it. (You can rename this to whatever you wish, such as “Welcome to the XXXXX”)
5. On my Facebook page how do I change the position of the app on my Facebook page?
On your Facebook page, on the left under your logo/image click “EDIT” below the tabs. You can also move the app’s position up the list of tabs and click “DONE”
6. How do I make my Travelshake Facebook App the default landing page on my Facebook page?
On your Facebook page, simply go to “Edit Page”. (This brings you into “Manage Permissions” half way down the page select the tab in the drop down menu at “Default Landing Tab”. This means for all your new Facebook visitors that arrive on your page, the see your app and can be captivated immediately thus increasing likes and helping to market your property more effectively on Facebook.
7. If I have problems adding my Travelshake Facebook App to my Facebook page, how can I get support?
You can call the Travelshake team on +353 (0) 1 4433365 or submit your enquiry online anytime, 24 hours a day at http://www.travelshake.com/contact.html.
8. What is the difference between the Basic Travelshake Facebook App and the Premium App with a Travelshake Microsite?
With a basic/free profile you can also add our “smartmap” app to your Facebook page for free. This allows your Facebook users to have your property’s location sent directly to their Smartphone/iphone.
The premium Travelshake App has 6 Apps in One including, Branded Profile Skin with Custom Colour Palette, Promote Your Direct Booking Link, Priority Listings in Search Results, Multiple Videos and Photo Albums, Unlimited Posts and Updates on the Homepage, Highlighted Offers/Events/Updates/Videos and Advertising-Free Profile Page.
9. How will the cost of the Travelshake Facebook Premium App save me money?
The Travelshake Facebook App can save a business hundreds, if not thousands of dollars as it will avoid paying web developers to create Facebook landing pages and interactive apps as ours has been designed to assist businesses in marketing themselves across Facebook.
10. What is the difference between a Facebook profile and a Facebook page?
Facebook profiles are only for individuals and facebook pages are for business. Profiles and pages have different features. A business which opens a Facebook profile and not a Facebook page is in direct violation of TOS.
11. Do I need to have a Facebook business page created first before I can add my Travelshake Facebook App?
Yes you are required to have a Facebook business page in order to install the Travelshake App. You must also be an “admin” of the Facebook business page. If you haven’t got a Facebook business page you can sign up here www.Facebook.com.
12. Can I add my Travelshake Facebook App to my personal page on Facebook?
No Facebook profiles (personal pages) and Facebook pages for business are different and have different features. A Travelshake Facebook App is for business and can be only added to Facebook pages.
13. Still have a question not answered here?
Our staff and community at Travelshake can help. Check out our Facebook page for more information or submit your enquiry online on our “Contact us” page and we will assist you promptly.
********** Travelshake.com Microsite FAQs **********
1. What are the benefits of a Travelshake Profile for businesses?
A: A Travelshake.com profile provides free promotion for your business to domestic and international visitors to Ireland. Signing up is free and you get the following benefits: Personal Social Media profile, Updates, Offers & Events, Map of your business, Photo Gallery, Twitter & Facebook feeds, Direct contact details, Video Upload and YouTube, Recommend other businesses, Detailed information & pricing, Customised URL and Category search integration.
2. How do I sign up as an owner?
A: Simply click the following link and sign up in minutes!: http://www.travelshake.com/facebookapp.html
3. When do I receive an email confirmation?
A: You will receive a verification email immediately and once you click the activation link contained in the email your account will be live. You can then upload your video, photos and all other content at this stage. You can also post updates including offers. However, in line with our policies we will also review all new accounts for authenticity within 24 hours.
4. Is Travelshake.com free to sign-up?
A: Yes Travelshake.com is free to sign up for any business owner that operates in the Travel and Tourism industry. All the benefits listed are free on our basic package http://www.travelshake.com/facebookapp.html. However once your account is live, you can upgrade to a premium account at any time you wish for only €19, excluding VAT. This is a monthly subscription and the benefits for premium accounts include: a Preferred Booking Link, Priority Listings, Multiple Video Upload, Unlimited Photo Albums, Updates on Homepage, Premium Offers Feed and Advertising-Free Profile Page.
5. I have a Travelshake.com page and receive recommendations from other businesses in my area. Why is this?
A: When you are logged in to Travelshake.com you can recommend other businesses that also have a Travelshake.com profile. If another business recommends you, this can then be seen on your page under “We're recommended by”. The total number of recommendations your page receives is shown beside this title, on the top of your page and also on the “Recommendations” page. If you recommend a business in your area, the chances are they will then recommend you back. This will help drive visitors to your page and business.
6. Should I recommend other businesses? How can I do this?
A: Yes, as this shows you are part of the local business community and visitors can visit other businesses as well as yours. Simply log in to Travelshake.com, visit another Travelshake.com’s profile page and you will see a “Recommend profile” button on the top right-hand of that page – simply click this button. When you recommend another business they will then be listed on your own profile page under “We recommend”. If you recommend a business in your area the chances are they will then recommend you back. This will help drive visitors to your page and business.
7. How do I change my email address that I use to sign up?
A: You will need to email Accounts”at”Travelshake”dot”com and state “Travelshake.com owners page - email change” in the subject bar. A member of our team will then email you or call you to authenticate the request before amending the main email address.
8. How do I change my Business name that I have used to sign up?
A: You will need to email Accounts”at”Travelshake”dot”com and state “Travelshake.com owners page – Business Name change” in the subject bar. A member of our team will then email you or call you to authenticate the request. We will then amend your Business name - there is a nominal administration charge for this.
9. How do I change my customised URL now that I have signed up? A: You will need to email Accounts”at”Travelshake”dot”com and state “Travelshake.com owners page – URL change” in the subject bar. A member of our team will then email you or call you to authenticate the request. We will then amend your Business name - there is a nominal administration charge for this.
10. What happens if I have lost my password?
A: Simply click on the login page, and then click “forgot password” You will then simply be asked for your email address on your Travelshake profile and a new password activation link will be emailed to you. On activation new emails will be emailed to you.
11. How can I delete my Travelshake.com membership?
A: Email us at Accounts”at”Travelshake”dot”com with “Travelshake.com owners page – delete account” in the subject bar. A member of our team will then email you or call you to authenticate the request. We will then delete your Business profile.
12. Can I leave a message for an owner?
A: If you click on a business owner’s account you will see the direct contact details for the owner(s) of a business. You can then email or call them directly.
12. I don't have a Twitter account, can you help me?
A: Our Social Media Agency www.TravelshakeSocialMedia.ie specialises in twitter set up for businesses in the Tourism and Travel industry and are competitively priced.
13. I don't have a Facebook account, can you help me?
A: Our Social Media Agency www.TravelshakeSocialMedia.ie specialises in Facebook set up for businesses in the Tourism and Travel industry and are competitively priced.
14. I don't have a youtube account, can you help me?
A: Our Social Media Agency www.TravelshakeSocialMedia.ie specialises in Youtube set up for businesses in the Tourism and Travel industry and are competitively priced.
15. Can you make a video of my premises?
A: Our Social Media Agency www.TravelshakeSocialMedia.ie specialises in video production for businesses in the Tourism and
Travel industry and are competitively priced.
16. How much notice do you need in order to make a video of my premises?
A: Our Social Media Agency www.TravelshakeSocialMedia.ie who specialises in video production for businesses can provide this service with approximately 2 weeks notice.
17. How do I get upgrade to premium account?
A: Once you have signed up and have an active Travelshake.com account you simply log in and at the top of your screen you click “Upgrade to Premium”. This will take you to the appropriate upgrade payment page and you can upgrade immediately.
18. How do I use my promo code?
A: Once you have signed up and have an active Travelshake.com account you simply log in and at the top of your screen you click “Upgrade to Premium”. This will take you to the appropriate upgrade payment page and there is a data field here that allows you to enter the promo code. Once the code is valid you will be upgraded immediately.
